Case Study—Virginia Mason Medical Center

This assignment, you must read and analyze a Case Study about a major project to transform

safety, quality of care, and the patient experience at the Virginia Mason Medical Center in

Seattle, Washington. Dr. Gary Kaplan, the CEO of Virginia Mason, led the implementation of

the new management system, which was based on the Toyota Production System (TPS) – Lean

model. The new system was named the Virginia Mason Production System (VMPS).

In the paper, we will evaluate and analyze the challenges faced by Virginia Mason, assess the

advantages and disadvantages of the new approach, and describe the impact of VMPS on

patient services and the patient experience at Virginia Mason.

Follow all instructions as it asks you. Do not deviate.


Write a 6-to-8-page paper that analyzes the Virginia Mason Case Study.

Be sure to answer the questions below in your paper:

1. Describe two key challenges Dr. Kaplan faced in implementing VMPS at Virginia Mason.

Name two actions taken to overcome those challenges and implement the new system.

2. Articulate the value proposition guiding the decision to implement VMPS. Describe at

least two ways in which this approach adds value to patient services. Be specific with

your examples and justify your choices.

3. Identify and describe an unintended consequence of this effort – i.e., an outcome that

was not intended or foreseen. Was this consequence positive or negative?

4. In what ways was the new management system designed to improve the patient

experience? How far was VMPS successful in achieving this goal?


Your assignment must follow these formatting requirements:

• Typed, double-spaced, using Times New Roman font (size 12), with one-inch margins

on all sides.

• Include a Cover page containing the assignment title, student’s name, professor’s name,

course title, and date.

• Citations and references must follow the formatting instructions found in the JWMI

Writing Standards Guide. Check with your professor for any additional instructions.

Note: The Cover and References pages are not included in the required page length.