Cover Letter

Elizabeth Renee Gray

39 Bone Oak, Sanford, NC 27332

9198424970 | elizabethgray96@yahoo.com

Work Experience Income Maintenance Lead Worker | 10/2019 – Present

Cumberland County Department Of Social Services – Fayetteville, NC

• Assisting an Income Maintenance Supervisor with the day-to-day operations of a team

• Complete second party reviews of all actions completed by new employees and the random sampling of all other team members.

• Responsibility of case files and customer flow in the absence of supervisor and assisting in the

preparation of and representation at hearing summaries

• Development and training on existing and new policies for all benefit programs.

• Maintain a high level of confidentiality. Ability to gather, organize and analyze data.

Income Maintenance Caseworker I | 08/2016 – 10/2019

Harnett County Department Of Social Services – Lillington, NC

• Demonstrated experience in eligibility determination/investigation in Medicaid/ NC Health Choice

• Ensures compliance with applicable federal, state, and local regulations. Analytical, problem solving and research skills.

• Demonstrated ability to read and analyze complex legal and regulatory documents to

understand the requirements, develop written policy, and identify issues that may need to be resolved.

• Work with interruptions and function successfully in a fast paced work environment.

Team Lead | 03/2014 – 08/2016

Insource Performance Solutions LLC – Charlotte, NC

• Keep records of employees’ attendance and hours worked.

• Set and monitor product standards, examining samples of raw products or directing testing

during processing, to ensure finished products are of prescribed quality.

Internship-Office Assistant | 01/2014 – 05/2014

LCI – Sanford, NC

• Did standard record keeping procedures applicable to human resources.

• Operated telephone switchboard to answer, screen, or forward calls, providing information,

taking messages.

• Assisted with any HR need (potential employees scheduling interviews).

• Established and maintained effective working relationships with HR colleagues, other

employees, management, and general public.

• Provided information or refer individuals to public or private agencies or community services for assistance.

Assembler | 02/2012 – 09/2013

Belcan – Sanford, NC

• Assemble machine

Packer | 01/2012 – 02/2012

Kelly’s Services – Sanford, NC • Pack product in boxes

Office Assistant | 03/2009 – 12/2011

Del Lab – Rocky Point, NC

• Answer phones and transfer to the appropriate staff member.

• Take and distribute accurate messages.

• Monitor incoming emails and answer or forward as required.

• Fax, scan and copy documents.

• Understanding of standard record keeping procedures applicable to human resources.

Education Master in Human Resource Management

Capella University – Minneapolis, MN

Bachelor in Business Administration | 2018

Fayetteville State University – Fayetteville, NC

Associate in Business Administration | 2015

Central Carolina Community College – Sanford, NC

Associate in Computer Information Technology | 2011

James Sprunt Community College – Kenansville, NC

Certifications Notary Public Number:

201828500075

10/2018-10/2023

Human Resource Management Graduate Certificate: 10/2021

2