- Cite your textbook in APA style as you would list on a reference page of a research paper. The World of Customer Service, 3rd Edition By Pattie Gibson, Northern Arizona University Copyright year: 2012.
- Provide two examples of an in-text citation as you would use in a research paper. Use your textbook’s author. Use APA style.
- Provide an example of an APA citation of an academic journal as you would list on a References page.
- Provide an example of a citation for a source you obtained from the Internet as you list on a References page.
Answers the questions in a minimum of to 2 paragraphs, with references as needed and in APA format