1. Take a look at the Rubric provided in this discussion forum.
2. Post your original response by completing the task below.
3. Respond to 1 other post. Add 1 in-text citation and of course, add the citation in your reference section. APA style required.
3. Read the case on Datatronics corporation.
E-Z RP has been successfully serving small and medium-size businesses while leaving larger customers for firms like Datatronics. When Datatronics acquires E-Z RP this all changes (see Appendix B for new organization chart).
Datatronics has a very different approach to customer service. It is a good idea to compare customer service at E-Z RP and then at Datatronics in order to contrast their two very different approaches.
Complete the chart in this document Datatronics Customer Service.docx
Post your finish work in the discussion forum.
Respond to another post by providing your professional thoughts on a specific section.