Step 1: Read the case carefully.

Step 2: Review the questions below and respond to them in the forum.


  1. Identify the main reasons for Ritz Carlton’s success? How does Ritz Carlton compete?
  2. List all the HR practices at Ritz Carlton, select one HR practice and identify how it supports the Ritz Carlton business strategy.
  3. What is the significance of training for HR strategy at Ritz Carlton?  For example,  is there a connection between training and guest service?  What are the other elements of the Ritz Carlton strategy that are supported by training?

No additional reading beyond the case is required.  If you are quoting or using facts from the case add a short citation as follows:  (Purkayastha, 2015,  page number).