Chapter 11 discusses a myriad of ways that people communicate without using words. Businesses across the world seek applicants who have “soft skills.” These are skills such as teamwork, collaboration, problem-solving, etc. However, the text provides many more examples, including non-verbal ways of communicating like courtesy, appearance, tolerance, collegiality, reliability and honesty. Provide examples from your past experience when these were represented in either a work, volunteer, or school experience. Was there a particular person who exhibited (communicated) clearly that they were professional, but without overt communication in the form of written or spoken work? Provide examples from the text that were exhibited by this person.