Write 300 words on discussion and respond to two articles with 200 words each
1)Write 300 words for discussion with 3 peer reviewed references
Several techniques can be used to close a bad-news message positively. List four of these techniques and give an original example of each.
2) Respond to two articles with 200 words each
Deliver bad news in writing that reflects the true state of the situation. Your audience has been informed that something is wrong; they are now learning what exactly is wrong do not, for instance, state the bad news immediately after a problem is found, but first state what the problem actually is.
State the bad news in a clear, concise, consistent, and objective manner. Give an overview of the situation and briefly describe the problem. Be objective and avoid making personal judgments about the seriousness of the problem. If you are able to, state what you think needs to be done to rectify the problem and why this particular course of action is better than others.
State the bad news with as much detail as you think is necessary to make the information clear to your audience. Avoid vague generalizations such as, The problem is if your audience cannot or will not understand what is going on, state the problem in greater detail, with all the facts of the situation.
Once you have delivered the bad news, restate your positive communications to your audience. Communicating with Your AudienceList the four most important rules to remember when dealing with a non-writing audience. Give an example of each one of the techniques listed above. Restate the good news first. This way, the audience can keep this positive news in mind while they process the negative. For instance, if you have found a problem, restate it in an it was found at such and such a time way and let your audience know that this problem has been solved (Nicholson & Bennett, 2017).
An email can be an appropriate delivery medium for negative news. Keep the message to less than one page and avoid using emotive language. If possible, do not use email for all negative communications. For instance, emails should not be used for routine requests such as Please approve these accounts. If necessary, use telephone calls and or face-to-face meetings to deliver bad news.
Deliver bad news in speaking. The spoken word is an appropriate way to deliver bad news to many people. It is a cost-effective way to deliver bad news, and a powerful way to get your message across. Speech delivery can be more difficult in some situations. If possible, find a way to deliver your bad news with a positive outcome. You may want to take the risk of expressing negative feelings with an audience who understands your negative emotions. Or you may want to focus the bad news to one or a few people. If possible, let your audience know what is going on, the problem, and what your plans are. You might want to focus on one person or make a presentation where all your audience sees the same information (McIntyre &Gyldensted, 2018).
Deliver bad news in a matter-of-fact way. Use positive language when describing the problem and deliver the bad news in a calm, conversational manner. If you are talking to a group, be aware that one person in the group will deliver the news in an inappropriate manner, causing the rest of the group to respond negatively. If this is the case, explain your intentions for delivering bad news in a respectful manner.2. Deliver bad news with a positive tone. Be aware that some people may respond negatively to your delivery of bad news. If possible, deliver bad news positively to encourage others to participate in the solution. If you deliver bad news in a positive tone, the audience will be more likely to accept your solution (McIntyre &Gyldensted, 2018).
McIntyre, K., &Gyldensted, C. (2018). Constructive journalism: An introduction and practical guide for applying positive psychology techniques to news production. The journal of media innovations, 4(2), 20-34.
Nicholson, S. W., & Bennett, T. B. (2017). The good news about bad news: Communicating data services to cognitive misers. Journal of Electronic Resources Librarianship, 29(3), 151-158.
Delivering bad news can be difficult, but the way you do so can have a strong impact on your own self-esteem, your audiences’ reactions, and the reactions of others. Delivering bad news must be done in a way that protects you, your organization, and your audiences from the negative emotions associated with the delivery of bad news.
Be clear and honest
Keep your audience up to date on the situation by being as accurate as possible do not use colorful language or use euphemisms that imply more good news than there is. Avoid statements that are either ambiguous or too blunt. If the situation calls for a euphemism, try to find a less offensive word (Holt, Bobocel, & Chen, 2021).
Keep the message to a minimum
Keep your message simple and clear. Keep it short and keep it to one or two sentences. Focus on the most important points, and do not embellish them.
Use objective statements
Use direct, factual statements in your message. Avoid opinions and statements that are speculative or emotional (Holt, Bobocel, & Chen, 2021).
When possible, show your audience how you can be of assistance. Acknowledge their feelings and help them understand what’s happening. Avoid being dismissive of what your audience is feeling. Avoid being negative in your presentation and demonstrate genuine understanding.
Keep your message professional
Avoid using language that makes you look or sound less than professional. Use appropriate business vocabulary to communicate in an efficient manner (Holt, Bobocel, & Chen, 2021).
Stay calm and composed
Avoid raising your voice or becoming emotional while delivering bad news do not yell. If you are angry, let your emotions show.
Respect your audience by being polite, respectful, and honest. Avoid using condescending or sarcastic language. Be respectful of their time and their opinions.
If you have to interrupt your audience, do so with an apology or a statement. Interrupting while delivering bad news is rude and will make your audience feel as though you do not care (Holt, Bobocel, & Chen, 2021).
Do not blame or accuse anyone. Instead, show that you understand what happened and what the solution will be do not blame your audience for poor management, or for being irresponsible or unresponsive.
Remember that you are a brand that has credibility
Keep your reputation and integrity intact by delivering a professional presentation. By listening well, being respectful and avoiding blaming, you will strengthen your reputation as a brand that delivers excellent service. You will also reinforce the brand’s credibility (Danisman, 2020).
Danisman, S. A. (2020). Interviewing and Qualitative Content Analysis for Root Metaphors: A Case of Bad News Management. SAGE Publications Ltd.
Holt, L., Bobocel, D. R., & Chen, V. (2021). Delivering bad news fairly: Higher construal level promotes interactional justice enactment through perspective taking. Journal of Organizational Behavior.