Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions:
- What problems exist in this organization?
- How do these problems differ based on the employees’ roles?
- Why do employees object to Jim’s proposed solution?
- Make a recommendation to the client about what could be done next based on the data included.
- Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.