# Group Exercise – The Italian Restaurant

A fine Italian restaurant rents space in a strip mall. The space is relatively small, but the owners have been able to arrange 14 tables that each seat 4 people. Reservations are required, as the restaurant is quite popular, and the reservation windows are set every 15 minutes. (See diagram)

The mall’s opening hours are from 10am – 10 pm. No stores can be open at times outside this window, although the mall owners generally don’t mind if a restaurant runs over the 10 pm deadline by 15 – 20 minutes, as long as their sign says “closed” at 10 pm.

The restaurant only serves dinner and is open from 5pm till 10pm. The last reservation is set at 9:15pm, as diners spend an average of 45 minutes once they’ve settled in for dinner. It takes 15 minutes to clean a table and prepare for the next set of diners.

Exercise #1: Calculate the Design Capacity of the restaurant and the Effective Capacity of the restaurant, in terms of diners/day.

Exercise #2: Yesterday, the restaurant served 175 diners. What was its Utilization and Efficiency?

1

2

Hostess station

6 feet

6 feet

Kitchen

6 feet

6 feet

6 feet