HEALTH CARE DELIVERY, INFORMATION SYSTEMS, OPERATIONS, AND QUALITY ASSURANCE

  1. Health Care Delivery and Models
    1. Categorize the organization as an MCO or ACO.
      1. Provide a rationale for the categorization.
    2. Provide a comprehensive explanation of services that will be offered by the organization/facility(The name is Oriana Sister Care). Note: Services offered should meet the needs of the population identified and the dynamics of the organization/facility.
      1. Inpatient, outpatient, and/or ancillary services.
      2. Include E-Health Services.
    3. Prepare a map detailing the delivery of care (services) in the organization/facility. (See Burton, 2017, for a sample map.)
      1. Interpret and provide an explanation of the map you prepare.
  2. Information Systems
    1. Describe the systems used in the organization/facility that will manage health care data.
      1. How will information be collected, stored, and managed?
      2. Identify standards, policies, and security measures used.
      3. Explain how the organization/facility will promote interoperability.
  3. Operations Management
    1. Construct and explain a simple organizational chart outlining the staffing and reporting relationships within your organization (How to Create an Organization Chart).
    2. Create and explain a general strategy map (pg. 86 of McLaughlin & Olson, 2017) for your organization.
    3. Using the Operational Excellence Scale provided by McLaughlin & Olson (2017, pp. 405-406), rationalize in detail the operational tools your organization/facility will use be a “level 4” organization.
  4. Quality Assurance & Accreditation
    1. Rationalize specifically how the 6 domains of Health Care Quality (by the AHRQ) are fully addressed within the organization/facility.
    2. Create a detailed risk management and patient safety plan for the organization/facility.
    3. Identify and explain two leading methods of continuous quality improvement (Plan-Do-Study-Act, Rapid Cycle Improvement, FOCUS-PCDA, Lean, Six Sigma, and/or the FADE Model) that will be used in the organization/facility.
      1. Rationalize how the methods will be used to ensure that quality and safety are kept at/above the safety rating of major hospitals in the area of the organization/facility.
      2. You may use the following source to find the Leapfrog Hospital Safety grade for hospitals in your area: https://www.hospitalsafetygrade.org/
    4. Assume the new organization/faciality is seeking Joint Commission (https://www.jointcommission.org/en/) accreditation. Identify and explain the major competencies this will require from management and staff.
  5. Conclusions and Recommendations
    1. Bring this section to a close and provide 2 or 3 recommendations for your organization based on the information researched and identified.

Assignment Expectations

  1. Conduct additional research to gather sufficient information to justify/support your analysis.
  2. Case papers should be at least 5 pages, not including the title and reference pages. (At this point, you should have at least 10 pages; at least 5 pages for Module 1 and 5 pages for Module 2.)
  3. Support your paper with peer-reviewed articles with at least 5 references. (At this point, you should have at least 10 references; at least 5 references for Module 1 and 5 references for Module 2.)
    Use the following link for additional information on how to recognize peer-reviewed journals:

  4. You may use the following source to assist in formatting your assignment:
  5. For additional information on reliability of sources, review the following source:
  6. This assignment will be graded based on the content in the rubric.