Manage Knowledge and Information

BSBINM601 Manage Knowledge and Information – Assessment 1 Last Updated: July 2016, Version No. 1

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BSBINM601 Manage Knowledge and Information

Assessment 1- Case Study

Submission details

The Assessment Task is due on the date specified by your trainer. Any variations to this

arrangement must be approved in writing by your trainer.

See the task specification below for details.

You must submit both printed copy and soft copy of your answers.

Submit printed copy of required evidences (your answers) to your Trainer with the

“Assessment Cover Sheet” (Filled out and signed appropriately) attached on top of your


Upload the softcopy on the eLearning site with appropriate header and footer (Your name,

student id, unit/subject name, assessment no, page no, etc.)

The Trainer/Assessor may further prompt and question in order to receive answers of

appropriate quality or if further clarification required and to validate authenticity of your

submitted work.

Task specification

You are required to read the attached Case Study 1 and respond to the questions

below in the context of that case study. If the case study is unclear about a particular

aspect you are required to answer it using your own views of knowledge and

information management and make your own assumptions using best case


Assessment Questions:

From your reading of the case scenario and what you have learned, answer all the

questions listed below. Your responses should be around 50 to 100 words per


BSBINM601 Manage Knowledge and Information – Assessment 1 Last Updated: July 2016, Version No. 1

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How does the organisation:

1. Review staff and customer feedback and business performance data?

2. Identify, define and analyse business problems and issues?

3. Identify information required to reach a decision on problems/issues?

4. Source and gather reliable information?

5. Test information for reliability and validity, and reject where contradictory or


6. Utilise formal and informal networks to access corporate knowledge/memory

not held in formal systems and review appropriately?

7. Ensure objectives for analyses are clear, relevant and consistent with the

decisions required?

8. Identify patterns and emerging trends correctly and interpret as to cause and


9. Utilise statistical analyses and interpretation where appropriate?

10. Ensure sufficient valid and reliable information/evidence is available to

support a decision?

11. Utilise risk management plans to determine acceptable courses of action?

12. Utilise appropriate quantitative methods to assist decision making?