Manage Knowledge and Information
BSBINM601 Manage Knowledge and Information – Assessment 1 Last Updated: July 2016, Version No. 1
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BSBINM601 Manage Knowledge and Information
Assessment 1- Case Study
Submission details
The Assessment Task is due on the date specified by your trainer. Any variations to this
arrangement must be approved in writing by your trainer.
See the task specification below for details.
You must submit both printed copy and soft copy of your answers.
Submit printed copy of required evidences (your answers) to your Trainer with the
“Assessment Cover Sheet” (Filled out and signed appropriately) attached on top of your
answers.
Upload the softcopy on the eLearning site with appropriate header and footer (Your name,
student id, unit/subject name, assessment no, page no, etc.)
The Trainer/Assessor may further prompt and question in order to receive answers of
appropriate quality or if further clarification required and to validate authenticity of your
submitted work.
Task specification
You are required to read the attached Case Study 1 and respond to the questions
below in the context of that case study. If the case study is unclear about a particular
aspect you are required to answer it using your own views of knowledge and
information management and make your own assumptions using best case
scenarios.
Assessment Questions:
From your reading of the case scenario and what you have learned, answer all the
questions listed below. Your responses should be around 50 to 100 words per
question.
BSBINM601 Manage Knowledge and Information – Assessment 1 Last Updated: July 2016, Version No. 1
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How does the organisation:
1. Review staff and customer feedback and business performance data?
2. Identify, define and analyse business problems and issues?
3. Identify information required to reach a decision on problems/issues?
4. Source and gather reliable information?
5. Test information for reliability and validity, and reject where contradictory or
ambiguous?
6. Utilise formal and informal networks to access corporate knowledge/memory
not held in formal systems and review appropriately?
7. Ensure objectives for analyses are clear, relevant and consistent with the
decisions required?
8. Identify patterns and emerging trends correctly and interpret as to cause and
effect?
9. Utilise statistical analyses and interpretation where appropriate?
10. Ensure sufficient valid and reliable information/evidence is available to
support a decision?
11. Utilise risk management plans to determine acceptable courses of action?
12. Utilise appropriate quantitative methods to assist decision making?