Managing Conflict

Conflict Management Action Plan

Conflict Description

The prior CEO and leadership at JM&P Health Communications created a workplace environment that negatively impacted employees at all levels in the organization.

Directions: Analyze the situation and provide a response for the questions below.

Analyzing the situation: In this section, gather as much information as you can and highlight the factors that led to the conflict in the scenario, including potential gaps in communication.

· Using the scenario, analyze the factors contributing to the conflict, including communication techniques and the conflict management style used for determining how these factors contributed to the conflict. In analyzing the conflict factors, consider the following: What issues caused the conflict? Who were the contributors? What caused the conflict to escalate, and why? What are some examples of noncommunicative techniques and other factors that contributed to the negative environment in the scenario?

· After analyzing the factors contributing to the conflict, analyze the scenario for potential impacts related to corporate culture. Consider how communication techniques used or not used would have impacted employees and the overall workforce environment. Additionally, consider the emotional aspects the CEO and leadership demonstrated that contributed to the conflict. Provide examples to support your claims.

Response

Examples of factors contributing to the conflict:

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Contributing communication techniques:

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Potential impacts related to corporate culture:

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Conflict Resolution: In this section, provide a resolution for the conflict presented in the scenario. Use examples from the scenario to support your ideas.

· Begin by specifically stating the desired outcome of the conflict resolution.

· Recommend specific action steps that should be taken for effectively managing the conflict and achieving the desired outcome stated above. For each action step, be sure to indicate specifically how the step contributes to the conflict solution.

· After recommending specific steps, describe a strategic communication approach for employing recommended conflict resolution approaches. This should include appropriate communication platforms to relay the information to the intended audience, including virtual employees. The communication approach should also outline strategies for preventing future conflict.

Response

State the desired outcome of the conflict resolution:

Provide steps for effectively managing the conflict presented:

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What strategic communication approach can be taken to resolve the conflict?

What communication platforms could be used to communicate with the audience, including virtual employees?

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Communication Strategies and Recommendations: In this section, discuss changes for the company as a whole to better communicate and manage conflict. You may use examples from the scenario or from other resources.

· Suggest changes that the company should make moving forward to communicate more effectively, and provide examples to support your claims. Discuss approaches to using appropriate communication strategies for conflict prevention, and provide examples to support your claims.

· Identify best practices, including communication approaches for managers and leaders to consider in negotiating and managing conflict. Describe how managers should apply the identified best practices in conflict resolution approaches, and provide examples to support your claims. Describe how the identified best practices can be applied to global and virtual teams for maximizing communication efficiency.

· Discuss approaches to bridge generational gaps in order to facilitate a communicative and positive environment, and provide examples to support your claims.

Response

Provide three suggested changes for the company to communicate more effectively moving forward:

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Appropriate communication strategies for leadership for conflict prevention:

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Best practices for negotiating and managing conflict:

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Conflict resolution approaches:

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How can these best practices be applied to global and virtual teams for maximizing communication efficiency?

Provide two approaches and examples to bridge generational gaps in order to facilitate a communicative and positive environment.

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