Managing Workplace Conflict And Resolution

Think of a conflict that you have witnessed at the workplace (it could be internal with fellow employees, supervisors, or subordinates; or external with customers, clients or vendors)

●       Which of the theories described in the textbook best explains why the conflict arose or the choices made by parties to the conflict?

●       Describe the pros and cons of different theories as explanations for these events.

●       What is the connection between these theories and your practical management decisions?

●       How did this affect morale?