Midterm

Instructions

READ ALL OF THESE INSTRUCTIONS FIRST!

If you make use of published materials in forming your responses, remember to include an appropriate citation. Use APA style. Failure to properly cite the work of others will result in a reduction of your grade.

Remember that the materials presented in this course are sufficient to craft cogent responses to these questions. I recommend that you DO NOT use Wikipedia or a Google Search for your answers. Using Wikipedia may result in a reduction of your grade. Much on Wikipedia is opinion presented as fact. If you chose to use external references, e.g., the Internet, remember that these responses will receive greater scrutiny and any hint of plagiarism will result in a grade of zero.

If I ask for a response, “In your own words,” any response that appears to be copied from any source will receive a score of zero!

If your response is based solely on the course content, you may use “Course content” as your citation. Double-space your answers to allow for corrections and comments.

Course Materials

1. Organizational Performance. A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals

0. Efficiency. How well or how productively resources are used to achieve a goal. “Doing things right”

0. Effectiveness. Appropriateness of the goals an organization is pursuing. “Doing the right things”

1. Leadership. The process by which a person exerts influence over others and inspires and directs their activities to achieve group or organizational goals

1. Leader.

1. An individual who is able to exert influence over other people to help achieve group or organizational goals

1. Someone who has followers

1. Manager. A quasi-leadership role established by formal position within an organization

Questions:

1. Referring to the course materials and only the course materials, describe the difference between efficiency and effectiveness in a business.

Response:

Citation: Course content

2. Choose one business with which you have some familiarity and describe the division of labor within that business. Name the business. Describe at least three different roles in that business.

Response:

3. How might you improve the division of labor in the business mentioned?

Response:

Citation:

4. Explain why management might take these two different approaches (Theory X and Theory Y) in managing a workforce.

Response:

Citation:

5. Describe Michael Porter’s Five Forces Model.

Response:

Citation:

6. Describe five organizational structures that management might use to organize a corporation.

Response:

Citation:

7. Describe Equity Theory and Expectancy Theory.

Response:

Citation:

8. Imagine you are the manager of a hotel. You employ 20 people divided into four teams to clean the room. One team comprises four older women and one young man. The women are experienced and making well above minimum wage. The man is inexperienced and making minimum wage. The four women come to you and complain that the man is not pulling his weight (shirking). What actions would you take? Be specific. If you offer actions that violate U. S. law, your score will be reduced.

Response:

Citation:

9. Situation: A firm must hire a new programmer. Two candidates have applied—a white male and an Asian female. The white male is clearly more qualified, but the firm’s workforce is underrepresented by Asians and females (although no legal action is pending). The firm decides to hire the Asian female. Is this the correct business decision? Is this action ethical? Defend your position.

Response:

10. According to the course materials, what is the basis of a manager’s power?

Response:

11. According to the course materials, what is the basis of a leader’s power?

Response:

12. What is organizational culture?

Response:

Citation:

13. Other than firing everyone and hiring a new workforce, how does management change an organization’s culture? I want specific actions, not theory.

Response:

Citation:

14. What is the basis of business ethics? Be specific.

15. Define plagiarism and give an example.

16. Which leadership style do you consider the best? Why?