Please read the case “New York’s Subway System Is Crumbling” on Page number 277, Chapter 7 – “Individual & Group Decision Making” available
q1: What is the underlying problem in this case from NYCTA President Andy Byford’s perspective?
q2: What barriers to decision making were prevalent before Byford’s arrival? Explain
q3: Which Nonrational decision making model does Byford employ? How?