Assignment – Behavior Based Safety
After reading the Lyon article, respond to the following items:
1. The observation process requires the observer to use a checklist when conducting these observations. There was an assumption that this process was consistently employed.
a. What potential concerns would you have with this process?
2. The author identified “forced” behaviors, that is, behaviors that the ride operators engaged in because of the design of the ride, controls, or other equipment. These “poor” designs “forced the operators to engage in “at-risk” behaviors to complete their tasks.
a. Identify at least two situations in your life that “force” you to take at-risk behaviors due the poor design of some mechanical devise, or process.
3. The purpose of this study was verify that “critical” behaviors” were observed as these were the types of behaviors that could lead to worker or customer accidents when not followed. These behaviors were broken into three categories, Procedural, Communication, and Attention Level.
a. Do you see these as critical behaviors, that is ones that are likely to lead to a mishap?
b. Cite three potential weaknesses with this setup.
4. The author provided Behavior Pinpoints as guides for those conducting the behavior/job observations.
a. Were the “Behavior Pinpoints” provided in the article adequate to get reliable observations?
b. What strengths/weaknesses do you see with this guide?
5. The results of this study showed that there was quite a range of “compliance” with standard operating procedures by employees at the parks from 93% safe to 75% safe at the parks. The observations were done only once at each selected ride for 20 minutes.
a. This study provided the management of amusement parks potentially valuable information. Identify three steps that you would take to reduce the prevalence of “at-risk” behaviors.
b. If you could ask the author one “big” question to help you better understand the value of this research, what is that question?